Overview
When considering a more holistic or complex training program, learner journeys help keep planning learner-centered. The Learner Journey maps out touch points and ways of supporting learners throughout their journey. This helps us get in front of potential challenges and identify staffing needs.
Purpose
This learner journey was created for a fairly new department at a large organization to better organize the trainings they offer. Previously, trainings were offered ad hoc by whichever staff person was available. This was a drain on resources and really didn't provide learners what they needed to be successful long term. Everything was urgent and learners were often panicked and stressed when trying to learn new skills. The Learner Journey I created is a part of a larger business plan to meet employees where they're at, help identify their individual needs and build unique training paths.
Process and Tools Used
After conducting a needs and learner analysis, I identified common pain points that staff members wanted to solve. I also prioritized long-term effectiveness and efficiency which was a cultural shift from prioritizing short-term gains. I worked with Subject Matter Experts to create goals and key performance indicators to really dig into their hopes for learners at the organization. I combined all of these elements into a process that was manageable for the staff to maintain long-term.
Outcome
One strategy for staff to maintain the program long-term is to automate several elements in the learner journey like emails and meeting scheduling. We were able to use tools that the organization had already adopted in new ways. This was both a cost savings and less cognitive load for staff while they learned how to lead a new program. A text only alternative to the infographics below is also available.
